CompassTix

Are you an event organiser? Create an account!

Say goodbye the paper forms, cash handling and monotonous admin work! CompassTix makes collecting registrations, cash payments and event management easy. Ticket buyers don't need an account, but if you'd like to set up an event follow these steps to get started:

Visit compasstix.com
Click sign in/register
Select sign up
Fill in your details to create an account
Check your email to verify your account

Multi User Access

Creating and collaborating events in CompassTix has never been easier! You now have the ability to add relevant staff to access, edit and review your events before publishing. With varying levels of access you have full control of what your team can access:

Organiser - The main account holder, with access to all areas of the account.
Collaborator - Access to all areas, except for changing bank details.
View Only - Has view only access to all areas, is unable to perform actions other than check in event goers.
Usher App - Has access to check users in from Usher App only.

How to add a new user to your account

Login to your CompassTix account and go to 'Account Information'
Go to the second tab, 'Manage Users'
Click 'add user'
Choose their level of access - you can change/edit these permissions later.
Fill in new users name, email address, password and save - The email used must be a new CompassTix user.
Verify Account - ensure the new user goes into their email and verifies their account.

Tip: If you wish to add an email that already has a CompassTix account, please contact our support team or use a different email.

multi user access

Event Organiser FAQ

Read through our frequently asked questions. Have a question that isn't listed? Ask our team - we're happy to help!

How much is CompassTix?

If you don't charge your attendees we don't charge you! CompassTix is free to create an account and host free events.

Merchant fees apply for paid events only, and you can choose who pays the fees. Push all your fees onto the ticket buyer or absorb them. Fees include 45 cents per ticket plus a 2.5% transaction fee - this includes GST and credit card charges.

What kind of events can I use CompassTix for?

CompassTix is perfect for many different kinds of events!

Some popular events are productions, raffles, fundraisers, sales of uniforms or goods, information nights and school tours. Check out our 'Demonstration events' article here!

Do you offer training?

Yes! We run free training sessions to show you through the platform in detail and to answer any questions you may have. A CompassTix training session will run for about 30 minutes and leaves you with a finished event ready to go!

To book fill in the training form at the bottom of this page.

Where does the money from my event go?

The money from your event is held until you are ready to disburse.

After your event, the organiser will ‘request the funds’ which will allow for the transfer of funds to the nominated bank account within 3-5 business days. You will receive a new funds confirmation from CompassPay (our payment gateway used to process transactions).

For existing Compass schools - your CompassTix funds do not get linked to your CompassPay account. You will manage all CompassTix related funds and invoices from within your CompassTix account.

Can CompassTix events be made private?

Yes, as an organiser you have the option to hide your event from public listings, you can also password protect your events to ensure that only your invited attendees have access.

Can only Compass schools use CompassTix?

No, anyone can use CompassTix to run events!

Our site is optimised for schools needs and budget, however it is a public platform so even schools or users without Compass accounts can make events. This means Parent and Friend Associations and local sporting clubs can also use the platform.

How do I share my event?

Events are shared via their unique URL/link.

Navigate to 'Manage Events', find your relevant event and click the 'share' button. This will copy your unique URL for you to pass on. For Compass schools we recommend adding this link into a Newsfeed post or email.

Why are my tickets appearing as sold out?

The amount of tickets available is set by the 'quantity' field under the tickets section (Step 3 when creating or editing an event).

If your tickets are showing as sold out, check this field and make sure you have the right number in there!

Is there a CompassTix app?

You can access CompassTix online and on your phone through compasstix.com. Our website is mobile optimised so you won’t know the difference!

For event organisers we have the CompassTix Usher App, which will allow you to check in your attendees and access everything you need for your event. You can download this from the app store for free!

Can I reuse my event?

If you are producing the same or a similar event at a later date, you can copy an event and use it again! Once you copy the event the new version will be located in ‘draft mode’.

How do I refund a ticket?

Event organisers manage refunds themselves and set their own refund policy in the 'terms and conditions' section of the event form.

They can refund through the 'manage bookings' page, check out our 'How To - Manage your event' article for the steps!

Why are my tickets showing as 'unavailable for purchase'?

This is due to your ticket sales dates being listed in the past.

To update, edit your event and go to step 3 'Tickets'. From here edit the ticket sales to be a date in the future so they are made available for purchase.

Ticket Buyer FAQ

Buying a ticket for an event and not sure where to start? Read through our frequently asked question below:

Download our Parent Booklet

Download our free parent booklet to help you buy tickets.

This walks you through how to buy tickets for normal and allocated seating events.

Where do I find a promo code for an event?

While the promotion code field is always visible on an event form - not all events have one!

If your event does have a code your event organiser will share it with you on your Compass Newsfeed, on their socials or in an email. If you have not received a code just complete the payment as usual, leaving the field empty.

I have a question about an event

Any specific questions about your event you should contact your event organiser directly. You can get in contact with them by going to the event page and clicking 'contact organiser'.

I lost my tickets - help!

Can't find your booking confirmation email? Not a problem!

You can access your tickets through our ticket recovery page. Enter you email here and we'll resend your bookings made within the last six months.

What card types does CompassTix accept?

CompassTix accepts all credit cards including Visa, Mastercard and American Express.

If you're having difficulties using your card for a purchase ensure all your details are correct and the expiry date is over a month away.

I need a refund for my purchase

All refunds are handled by your event organiser. To request a refund click the 'contact organiser' button on the event page. Once a refund is processed the money will land in your account within 3-5 business days.

Some events may have a no refund policy, this will be specified in the 'terms and conditions' printed onto your ticket.

Do I need a CompassTix account to buy a ticket?

No, as a ticket buyer you do not need to register to get tickets.

Accounts are only necessary if you plan to run or host events.

Can P&F associations use CompassTix?

Yes! Parent and friends associations are more than welcome to create a CompassTix account and create/run events for their school.

We recommend getting in contact with your school prior to making an account - and let the CompassTix team know if you're interested in a free training session on how to use the site by filling in the 'book demo' form.

How to: Get Started

Create an Account

Multi-Account Access

Event Organiser FAQ

Ticket buyer FAQ

Book Training

Are you an event organiser? Create an account!

Multi User Access

Event Organiser FAQ

Ticket Buyer FAQ

Book in Training

Contact our friendly support team

Online Support

Telephone Support

How-To Guides

Get in touch